Operations

Control Tower Strategic

Jakarta   |   Full Time

Why Join Us?


Shipper is on a mission to invent a new standard for online shipping in Indonesia. We have assembled the largest asset-light delivery network to make shipping simple, reliable, and cost competitive. With over 17,000 islands, 2,500 logistics providers, and a fast growing e-commerce market, Indonesia is one of the most challenging markets to build a great online shipping experience and we are primed to be a part of the solution. We are privileged to have some of the best global investors including Lightspeed, Y Combinator, and others. We are looking for passionate and outstanding individuals to join our team.


What will you do:

  • Buildup up the process for smooth coordination and communication process between Operations & Control Tower Team.
  • Responsible for identifying and solving operational issues real-time by coordinating with the relevant stakeholders, including the operations and customer facing teams.
  • Required to understand the systems and processes of Shipper in detail in order to identify performance gaps.
  • Required to do root cause analysis on recurring operations issues and provide the solutions on the same.
  • Responsible for decision making on adhoc operations issues to provide the real time solutions.
  • Key member from Control Tower to coordinate with senior management on the critical issues.
  • Required to publish analysis reports on different operations issues
  • Identify opportunities to bring continuous improvements / transformational changes for the asset and manage execution with asset ops, planning and design teams
  • Intervene structurally to cater to the dynamic nature of supply network while collaborating with analytics & product teams 
  • Supporting the company by making continuous improvement in accordance with company's vision and mission


What are the requirements:

  • Graduated from any major.
  • Having experience in related field min 1 year.
  • Should be comfortable with working in different shifts.
  • Good communication and Analytical skills.
  • Advanced Excel Experience is must. 
  • Knowledge of Redash, Python & SQL will be an added advantage.

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