Business Operations Manager - Performance

Jakarta   |   Full Time

What is Shipper

Shipper is a growing technology company based in Jakarta. We provide well-rounded logistics solutions for businesses of all sizes. Today, we offer several services including First-Mile Pickup and Delivery, Fulfillment/Warehouse Management, and Cross-Border shipping services. We are financially supported by eminent investors, including Floodgate, Y-combinator, Lightspeed Ventures Partners, and Insignia Ventures Partners.

Why Join Shipper

An opportunity to build the next Unicorn and world with some of the smartest people in their fields and specialty. While also creating impact by supporting small sellers and micro-entrepreneurs across the nation.

What is This Role All About

Performance Managers will monitor our frontline sales and account management teams throughout the sales cycle to identify risks and project outcomes. Performance Managers will surface risks,  understand underlying problems to solve, and work with the support team to objectively prioritize the risks against roadmap designed around organizational goals.

What Will You Do

  • Track KPIs for each part of the Sales org and analyze these KPIs to extract insights and improvement opportunities
  • Evaluate and review performance of the sales team and individual team members
  • Build dashboards and report on weekly metrics to keep Sales leadership up to date on the performance of each function within the team
  • Run one-off analyses as requested by company leadership (CEO, GMs, VPs of Sales and Marketing) to determine health of the business + success/failure of growth experiments
  • Suggest course, funnel, or org improvements based on what you find in your analysis and work with Support team to complete these initiatives
  • Track schedules/progress and design incentive plans

What Are The Requirements

  • Have 3-5+ years of experience in a quantitative, insight-driven role
  • Degree from a reputable university
  • Proficient in Excel
  • Have excellent communication skills and ability to present insights to company leaders in order to drive business decisions

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