Business Operations Analyst / Intern

Jakarta   |   Full Time

What is Shipper

Shipper is a growing technology company based in Jakarta. We provide well-rounded logistics solutions for businesses of all sizes. Today, we offer several services including First-Mile Pickup and Delivery, Fulfillment/Warehouse Management, and Cross-Border shipping services. We are financially supported by eminent investors, including Floodgate, Y-combinator, Lightspeed Ventures Partners, and Insignia Ventures Partners.

Why Join Shipper

An opportunity to build the next Unicorn and world with some of the smartest people in their fields and specialties. While also creating impact by supporting small sellers and micro-entrepreneurs across the nation.

What is Role All About

Analysts will support our frontline sales team throughout the sales cycle and the account management team to enable growth while ensuring good client experiences and outcomes. Analysts will drive process improvement, operational execution, and strategic guidance.

What Will You Do

  • Assist the manager on daily tasks such as:
    • 1. Support day-to-day problems of sales and account management, provide data for review
    • 2. Develop communication plan
    • 3. Develop standard operating procedures
    • 4. Manage campaigns and upsell support
  • Solve pain points and optimize processes for the Sales team and Account Management team
  • Work cross-functionally with Support team / Performance Monitoring team to identify areas for improvement
  • Run one-off analyses as requested by company leadership
  • Supporting the company by making continuous improvement in accordance with company's vision and mission

What Are The Requirements

  • Have 0-1+ years of relevant experience working in a highly cross-functional role
  • Degree from a reputable university
  • Have strong communication skills
  • Have strong attention to detail and ability to draw insights from data available
  • Can take ownership and are independent

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