Operations

Control Tower Lead/Manager (Solo)

Surakarta, Central Java   |   Full Time

Why Join Us?


Shipper is on a mission to invent a new standard for online shipping in Indonesia. We have assembled the largest asset-light delivery network to make shipping simple, reliable, and cost competitive. With over 17,000 islands, 2,500 logistics providers, and a fast growing e-commerce market, Indonesia is one of the most challenging markets to build a great online shipping experience and we are primed to be a part of the solution. We are privileged to have some of the best global investors including Lightspeed, Y Combinator, and others. We are looking for passionate and outstanding individuals to join our team.


What will you do:

 

  • Managing day to day activity at Control Tower Department starting from organizing, planning, and monitoring team to ensure optimized interaction between company and clients.
  • Developing and implementing strategies useful in improving customer’s relationships, dedication, and satisfaction.
  • Coordinate and liaise with multi-stakeholders (clients, customer, and internal division) in the facility to ensure smooth operation.
  • Handling clients complaints, analyzing problems & providing solutions.
  • Doing daily & monthly report



What are the requirements:


  • Candidates must possess at least Diploma 3 in any field
  • Having related experience at least 2 years
  • Having great skills in Excel & Data 
  • Having great communication skill, leadership, analytical thinking and problem solving
  • Placement: Solo, Central Java

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