Senior Strategic Account Manager

Jakarta   |   Full Time

What is Shipper

Shipper is a growing technology company based in Jakarta. We provide well-rounded logistics solutions for businesses of all sizes. Today, we offer several services including First-Mile Pickup and Delivery, Fulfillment/Warehouse Management, and Cross-Border shipping services. We are financially supported by eminent investors, including Floodgate, Y-combinator, Lightspeed Ventures Partners, and Insignia Ventures Partners.

Why Join Shipper

An opportunity to build the next Unicorn and world with some of the smartest people in their fields and specialties. While also creating impact by supporting small sellers and micro-entrepreneurs across the nation.

What You Will do

  • Manage relationships of key accounts (serves as primary contact for the key customers) in sectors (e-Commerce, FMCG, food & beverages, fashion & apparel, natural resources, automotive, chemical & dangerous goods, industrial products, state-owned enterprises)
  • Manage min 10 accounts (10-30 accounts) 
  • Prepare and present business review with the key accounts regularly
  • Understand and map the key accounts’ end-to-end supply chain flow
  • Identify issues and potential risks of our services to respected key accounts
  • Prepare and monitor corrective action & preventive actions (CAPA) for any issues and risks and get internal review with Shipper’s internal operations team
  • Maintaining a healthy upselling pipeline, good contractual performance, proactive thinking and problem solving
  • Develop and maintain strong existing key account relations and loyalty through ensuring customer satisfaction
  • Liaise with other stakeholders inside Shipper (i.e. control tower/customer services, operations excellence, procurement, finance, etc) to ensure service reliability via excellence support and solidify customer relationship to achieve business growth
  • Build revenue stream with current key accounts and evaluate opportunities to increase the relationship through networking, face-to-face visit, online meeting, problem solving and administrative follow-up
  • Uncover opportunities for new business by cultivating leads and utilizing built network
  • Understand and build strong relationships with influential stakeholders within the key accounts organization
  • Maintain a high level of service with existing key accounts and leverage relationships to expand the business
  • Collect relevant customer and market intelligence information for the RFP/RFQ to submit winning bids
  • Supporting the company by making continuous improvement in accordance with company's vision and mission

What are the Requirements

  • BS/MS in any discipline from top local universities or overseas universities
  • At least 3 years of targeted industries/management consulting (working for supply chain projects) experience preferred, other background may be considered 
  • Strong relationships and account management building skills
  • Experience in managing multinational, conglomerate, local enterprise and state-owned enterprise account at corporate level
  • Strong project management skills
  • Previous experience working in a senior key account management role in a similar company
  • Proven track record of generating new business and achieving revenue targets
  • Driver not passengers, high initiative and self motivated
  • Outstanding communication skills with an ability to tailor messages for any audience at hand
  • Experience in managing/ leading at least 7 people (direct report)

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